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Hospital Support Services
Eateries at Mercy
Baggot Street Café— serving Starbucks Coffee, sandwiches,
salads, cold beverages, yogurts, desserts, soups and snacks.
Located in the lobby of The Weinberg Center and open Monday through
Friday 7 am – 3:30 pm. Closed on weekends.
Mercy Lobby Kiosk in the Main Lobby—serving gourmet coffee,
sandwiches, fruit cups, cold beverages, yogurts, desserts and
snacks. Open from 6:30 am to 5:00 pm, Monday through Friday,
and from 8:00 am to 4:30 pm on Saturday and Sunday.
The Bistro—a full service cafeteria, open from 6:30 am
to 8 pm and midnight to 2:00 am seven days a week. Located on
the 6th floor of Mercy’s Tower Building.
Mercy is also neighbor to 5-star restaurants, quaint cafés,
coffee shops and bistros offering a wide selection of dishes
including local seafood specialties, international cuisine and
traditional American favorites. Many of these restaurants can
be found across the street from the hospital or within a 10 minute
walk from the hospital.
Financial Counseling
Mercy offers patients financial assistance for those who are
uninsured and ineligible for federal medical assistance. Payment
plans
are
available and/or a patient can be put on a sliding scale which
would allow a percentage of assistance depending on their eligibility
under current guidelines.
Gift Shop
Mercy's Gift Shop offers
a wide variety of gifts and necessities to enhance a patient's
stay. Open Monday through Friday 9 am to 6 pm. Saturday and Sunday
it is open between 12 noon and 4 pm.
Hotels offering discounts to Mercy patients and families
The following hotels offer special rates (based on availability)
to Mercy patients and their families:
Days Inn
100 Hopkins Place
Baltimore, MD 21201
410-576-1000
*please call Reservations Department directly to obtain the Mercy
rate
www.daysinn.com
Mercy Patient Rate: $119 based on availability
Hyatt Regency
300 Light Street
Baltimore, MD 21202
410-528-1234
1-800-233-1234
baltimore.hyatt.com
Mercy Patient Rate:
$269 (Mon. - Thurs.); $219 (Fri. - Sun.)
Residence Inn by Marriott
17 Light Street
Baltimore, MD 21202
410-962-1220
www.marriott.com/hotels/travel/bwihb-residence-inn-baltimore-downtown-inner-harbor
Mercy Patient Rate:
$175 studio, $179 one-bedroom, $279-299 two-bedroom
Tremont Plaza Hotel
222 Saint Paul Place
Baltimore, MD 21202
410-727-2222
1-800-TREMONT
www.tremontsuitehotels.com
Mercy Patient Rate: $105 studio, $165 one-bedroom, $315 two-bedroom
Please be sure to let the hotel representative know that you
are staying due to an appointment at Mercy Medical Center to ensure
that you receive our patient rate.
If you have any questions regarding the hotel amenities, please
call the hotel directly.
A list of other Baltimore area hotels is available online at
www.baltimore.hotelguide.net.
Interpreter Services
Mercy offers, free of charge, interpreter services to patients
and their family members. Among them, Deaf Talk, a telephonic
and computer device which provides the patient with a view of
the interpreter through a computer screen.
Pastoral Care
Mercy's Pastoral Care services are available to all patients.
The staff of highly-qualified professional Chaplains provide counseling
services to anyone experiencing difficulties in coping with personal
or family issues such as illness, depression, stress, substance
abuse, and loss including bereavement, divorce and job loss. Pastoral
Care provides opportunities for individual and community prayer
and is sensitive to all faith traditions.
Pharmacy
Outpatient pharmacy prescriptions can be filled at NeighborCare
Pharmacy, inside the lobby of the main hospital. It is open Monday
- Saturday. You can reach NeighborCare Pharmacy at Mercy by calling
410-332-9255 or you can have your prescription faxed to 410-625-6213.
Programs for Patients and the Community
Business Health Services
Occupational health services for City employees. Police, fire
and other City employees are attended to by Mercy's healthcare
providers for work injuries and pre-employment/drug testing.
Family Violence Program—Mercy partners with the State
Department of Human Resources Victim Services to support a program
to identify the symptoms of domestic violence at an early stage
and offer support and intervention. The program provides consultation
services to physicians and allied health professionals on campus
and in the community geared at early detection of violence within
families.
Healthcare for the Homeless—Mercy partners with
the City of Baltimore in establishing a primary care site dedicated
to providing healthcare to the homeless population. Allied health
professionals include social workers, supportive housing staff,
nurses, and pastoral care.
Mercy's Children Health Outreach Program (M-CHOP)—provides
outreach services and healthcare to homeless children and families
in Baltimore City through a community network of 30 separate organizations
PRIME (EAP)—a community based employee assistance
program providing drug and alcohol counseling. Allied health
professionals
include social workers, mental health counselors and addiction
counselors.
Sexual Assault Forensic Examiner's Program (SAFE)—program
in which nurses provide examinations for male and female sexual
assault victims as well as provide evidence collection for the
homicide, rape, sex offense and child abuse units of law enforcement
agencies.
Supportive Housing Program—Mercy sponsors a program designed
to help the homeless and underserved secure housing and prevent
eviction through a variety of government and private funding
sources.
Social Work
Links patients with community resources. Social workers handle
discharge planning and counseling for patients having difficulty
with illnesses and planning.
Support Groups/Patient Education
Arm in Arm—Breast Cancer Survivor Support Group
dedicated to promoting the physical and emotional well being of
women with breast cancer by providing friendship, support, and
understanding. Nurses and allied health professionals from The
Hoffberger Breast Center at Mercy support this effort.
Hadassah Check it Out Program—a community program
for women, providing education and training on breast self-examination
(BSE) and health promotional information on the prevention of
breast disease. A registered nurse from The Hoffberger Breast
Center at Mercy leads the program.
Helping Hands-supported by the Mildred Mindell Cancer
Foundation, providing support for those who are going through
or have survived cancer. The program is run by Mercy Volunteers
and allied health professionals and offers enhancement services
for Mercy patients with limited financial resources, including
wigs, turbans and cosmetics.
Mercy Counseling Group—offered on campus through
the Pastoral Care Department, offering individual counseling for
adults experiencing some type of emotional distress.
Moving On—a one-on-one support program
sponsored by Mercy and The American Cancer Society, pairing current
patients with volunteers who have survived breast cancer.
True Sisters—a philanthropic organization that
performs a variety of service projects. True Sisters make comfort
pillows for women who have just had breast surgery at Mercy Medical
Center.
TTY
Enables hearing/speech impaired persons to communicate by telephone
through the use of a typewriter-type device. The relay operator
communicates by teletype with the hearing/speech impaired person
and relays the information to the other caller verbally.
Visiting Hours
General visiting hours are between 11am and 8:30pm, however,
hours vary by floor so please check with the nursing staff or
our front desk staff at 410-332-9555. Generally children must
be at least 12 years old to visit patients on the floors. Again,
please check with our staff before you plan your visit.
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