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Frequently Asked Questions
Head & Neck Cancer: Frequently Asked Questions
How do I get to the Mercy Medical Center
campus?
Mercy Medical Center’s Main Hospital (The Bunting Center) is located at 345 St. Paul Place in Baltimore, Maryland.
McAuley Plaza (the former hospital) is located at 301 St. Paul Place.
The Weinberg Center is located at 227 St. Paul Place.
Detailed driving directions and parking information are available online.
Where should I park? What are the parking
rates?
Mercy's campus offers patients and visitors convenient, on-site parking in three garages, each connected to the buildings on campus with all-weather bridges. Driving directions and parking information are available online.
How do I locate information about a Mercy physician or
a physician who specializes in my condition?
For information on physicians affiliated with Mercy, including
specialty, office location and phone number, see Mercy's
Physician Directory.
I am scheduled to have surgery at Mercy Medical Center.
What do I need to know in order to prepare?
Your physician's office should send you a surgery preparation
packet. If you still have questions regarding your surgery, contact
your doctor's office directly.
Can I get my prescription filled at Mercy?
Outpatient pharmacy prescriptions can be filled at NeighborCare
Pharmacy, inside the lobby of McAuley Plaza. It is open
Monday-Saturday.
You can reach NeighborCare Pharmacy at Mercy by calling 410-332-9255
or you can have your prescription faxed to 410-625-6213.
What are visiting hours for inpatients?
General visiting hours are between 11:00 am and 8:30 pm, however,
hours vary by floor so please check with the nursing staff
or our information
desk staff at 410-332-9555. Generally children must be at least
12 years old to visit patients on the floors.
Are there places to eat on the Mercy campus?
Eateries at Mercy
Corcoran Café in The Bunting Center, Main Lobby
Open 7 days a week, 6:30 am – 8:00 pm; 12:00 am – 2:00 am
Serving brick oven pizzas, calzones, strombolis, deli sandwiches and subs, soups, salads and more.
The Bistro in McAuley Tower, 6th Floor
Open Monday – Friday, 6:30 am – 3:00 pm
Serving entrees and sides, burgers, chicken, hot subs and fries as well as soups, salads, wraps, paninis and sushi.
The Coffee Kiosk in McAuley Plaza, Main Lobby
Open Monday – Friday, 7:00 am – 2:00 pm
Serving gourmet coffee, sandwiches, fruit cups, cold beverages, yogurts, desserts and snacks.
Baggot Street Cafe in The Weinberg Center, Main Lobby
Open Monday – Friday, 6:30 am - 2:00 pm
Serving Starbucks Coffee, sandwiches, salads, cold beverages, yogurts, desserts, soups and snacks.
Mercy is also neighbor to 5-star restaurants, quaint cafés, coffee shops and bistros offering a wide selection of dishes including local seafood specialties, international cuisine and traditional American favorites. Many of these restaurants are within a 10-minute walk from the hospital.
I am from out-of-town. Are there any hotels that offer
special rates to Mercy patients and their families?
The following hotels are located near Mercy Medical Center. When making a reservation, be sure to inquire about special rates for Mercy patients.
For assistance in selecting the hotel that will best meet your needs, please call Mercy's Patient Advocate at 410-332-9242.
Tremont Plaza Hotel (use promotional code mercy09)
*Located directly across the street from Mercy
*Offers complimentary shuttle service to hospital
*Offers
complimentary valet parking for one car
222 St. Paul Place
Baltimore, MD 21202
410-727-2222
Hampton Inn & Suites Inner Harbor
131 E. Redwood St.
Baltimore, MD 21202
410-539-7888
InterContinental Harbor Court Baltimore
550 Light Street
Baltimore, MD 21202
410-234-0550
Mt. Vernon Hotel
24 West Franklin Street
Baltimore, MD 21201
410-727-2000
Residence Inn by Marriott
17 Light St.
Baltimore, MD 21202
410-962-1220
Springhill Suites Baltimore Downtown-Inner Harbor
16 S. Calvert St.
Baltimore, MD 21202
410-685-1095
Where can I get more information about the City of Baltimore,
area attractions and restaurants?
The following websites provide information on Baltimore:
How do I obtain a copy of my medical records or birth
certificate?
To obtain a copy of your medical records, call Mercy's Medical
Records Department at 410-332-9492. For a copy of your birth
certificate contact The Maryland State Division of Vital Records
at 410-764-3038
or 800-832-3277.
How can I inquire about job openings at Mercy Medical
Center?
For information on employment opportunities at Mercy Medical Center
click here.
Does Mercy offer financial assistance to patients?
Mercy offers patients financial assistance for those who are uninsured and ineligible for federal medical assistance. Payment plans are available and/or a patient can be put on a sliding scale which would allow a percentage of assistance depending on their eligibility under current guidelines. More information on Mercy's Financial Assistance Policy
Now Accepting New Patients.
Most Insurances Accepted.
Please call for an appointment.
Phone: 410-837-6126
Tollfree: 1-800-MD-Mercy
(1-800-636-3729)
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